🎥
🎥
🎥
F A Qs
Signing Up:
How To Join FB’s
Reward Points Program?
Participating in Frankie B’s
Rewards program is simple.
♦ Just follow these steps ♦
Joining Steps: 📝
1️⃣ Scan table QR code
2️⃣ Select your order
3️⃣ Click pay & save w/ points
4️⃣ Enter your email
5️⃣ Congratulations
You’re now automatically
earning FB’s Reward Points
with every purchase.
Once you’ve completed
these steps, every time you
make a purchase at Frankie B’s
using the QR code,
you will automatically
earn FB’s Reward Points.
Expiry Date:
Will My Points Expire?
No, FB’s Reward Points
will remain in your account
until redeemed.
Points Delay:
How Long Until I Can See My
Points in My Account?
FB’s Reward Points
are credited to your
account within 24 hours
after your last transaction
through the Frankie B’s
Digital Menu.
Earning Points:
How Does FB’s
Reward Points Work?
Every $10 Spent =
1,000 FB’s Reward Points
Every 10,000 Points =
$10 Credit
♦ towards all future bills ♦
View My Points:
Transfer My Points:
Can I Transfer My Points to
A Friend or Family Member?
No, FB’s Reward Points
are non-transferable
& can only be used by
the account holder.
Minimum Required:
What’s Is the Minimum
Points Required
for Me to Start
Redeeming for Credits?
A minimum of
10,000 FB’s Reward Points
is required for you to
start redeeming
your credits.
Points With Delivery:
Can I Use My FB’s Reward
Points With My UberEats Purchase? 🚛
No, sorry unfortunately FB’s Reward
points do not work with
UberEats transactions.
Frankie B's Locations:
Can I Use My Reward Points
At All Frankie B’s Locations?
Yes, you can earn and redeem
FB’s Reward Points at all
Frankie B’s locations.
Only Available With The Following:
1️⃣ A la carte lunch online pre-orders
2️⃣ Online pick-up orders
3️⃣ Dine-in QR table orders.
4️⃣ UberEats orders not included.
5️⃣ Set Menu bookings not included.
Redeeming My Points:
How Do I
Redeem My Points?
CLICK ON >> 📲
“Apply” when at checkout
and your points will
automatically be credited
towards your bill.
Only Available With The Following:
1️⃣ A la carte lunch online pre-orders
2️⃣ Online pick-up orders
3️⃣ Dine-in QR table orders.
4️⃣ UberEats orders not included.
5️⃣ Set Menu bookings not included.
Trading/Ordering Hours:
Frankie B’s Eastgardens: 🍳
Mon – Sun | 830am – 4pm 🕓
Frankie B’sParramatta: 🍕
Sun – Wed | 10am – 10pm 🕙
Thur – Sat | 10am – 11pm 🕚
What Time Does
Frankie B’s Kitchen Close?
Last Dine-In Orders: ⏰
Frankie B’s Parramatta: 🍕
Sunday – Wednesday:
kitchen closes 10pm.
Thursday – Saturday:
kitchen closes 11pm
Last Dine-In Orders: ⏰
Frankie B’s Eastgardens: 🍳
Monday – Sunday:
kitchen closes 4pm.
What’s The Latest Time I Can
Place An Online Order?
🚛 UberEats Orders:
25 minutes before your
desired dine-in time.
🍽️ Lunch Pre-Orders:
25 minutes before your
desired dine-in time.
🛍️ Pick-Up Orders:
25 minutes before your
desired dine-in time.
How Far In Advance Can I
Place An Online Order?
🚛 UberEats Orders:
72 hours before your
desired dine-in time.
🍽️ Lunch Pre-Orders:
72 hours before your
desired dine-in time.
🛍️ Pick-Up Orders:
72 hours before you
desired dine-in time.
How Early Can I Place
A Pick-Up Order Before
My Preferred Pick-Up Time?
You can place your
online Pick-Up order
up to 25 minutes before your
desired Pick-Uptime.
How Far In Advance Can I
Place A Pick-Up Order?
You can place your online
pick-up order up to 72 hours
before your desired pick-up
date and time.
FB's Reward Points:
FB’s Reward Points: 🥇
Frankie B’s offers a rewarding
experience for loyal customers.
Earning Points: ✴️
Every $10 spent = 1,000
FB’s Reward Points.
Redeeming Points: 💰
Every 10,000 points = $10 credit
towards future bills.
How to Join
FB’s Reward Points Program? 📝
To join FB’s Rewards,
simply dine-in on at least one occasion.
Once enrolled, you become a lifetime
member and can redeem FB’s Reward points
on all future dine-in orders, online pick-up orders,
and online lunch pre-orders.
Please note that
UberEats orders are not included:
How to Join
When First Dining-In? 🪑
Participating in Frankie B’s
Rewards program is simple.
♦ Just follow these steps ♦
Joining Steps: 🔢
1️⃣ Scan table QR code
2️⃣ Select your order
3️⃣ Click pay & save w/ points
4️⃣ Enter your email
5️⃣ Congratulations
You’re now automatically
earning FB’s Reward Points
with every purchase.
Once you’ve completed
these steps, every time you
make a purchase at Frankie B’s
using the QR code, you will
automatically earn FB’s Reward Points
with all future dine-in orders,
online pick-up orders and
online lunch pre-orders
What If I Already
Have An Account?
CLICK ON >> 📲
“Apply” when at checkout
and your points will
automatically be credited
towards your bill.
Only Available With The Following:
1️⃣ A la carte lunch online pre-orders
2️⃣ Online pick-up orders
3️⃣ Dine-in QR table orders.
4️⃣ UberEats orders not included.
What’s Is The Minimum
Points Required
For Me to Be Able To Start
Redeeming for Credits?
A minimum of
10,000 FB’s Reward Points
is required for you to be able
to start redeeming your credits.
Can I Use My FB’s Reward
Points With My UberEats Purchase? 🚛
No, sorry unfortunately FB’s Reward
points do not work with
UberEats transactions.
Can I Use My E-Gift Card
In Conjunction With My
FB’s Reward Points
Towards My Bill?
Unfortunately, e-gift cards
and FB’s Rewards points
cannot be used together
on the same transaction.
Can I Use My
FB’s Reward Points When
Buying An Online E-Gift Card?
Unfortunately, FB’s Rewards points
cannot be used towards the
purchase of e-gift cards.
Pick-Up Orders:
📲 ➔ 🛍️ ➔ 🏠
Pick-Up Orders: 🛍️
Pick-up orders can only
be placed online, you simply
select your items and choose
a convenient pick-up time,
and all will be ready
when you arrive.
Ordering Steps: 🔢
1️⃣ Click pick-up orders
2️⃣ Click order now
3️⃣ Select pick-up location
4️⃣ Select window pickup time
5️⃣ Select your items
6️⃣ Enter details/checkout/pay
Pick-Up Time: ⏰
Your order will be ready on
the pick-up time you selected.
You can collect your
pick-up order at
the front bar of any
Frankie B’s location.
Our friendly wait staff
will be happy to assist you.
To Submit Pick-Up Order:
How Far In Advance Can I
Place A Pick-Up Order?
You can place your online
pick-up order up to 72 hours
before your desired pick-up
date and time.
E-Gift Card:
📲 ➔ 🎁 ➔ 📧
E-Gift Card Overview: 🎁
Frankie B’s E-Gift Cards are
a convenient online service
that allows you to purchase
a gift for friends or loved ones
and send it to them
instantly via email.
Usage Details: ⚙️
📱Present to staff on mobile
📍Valid at all locations
💳Ok as part or full payment
What’s a Frankie B’s E-Gift Card?
Frankie B’s E-Gift Cards are a
convenient online service that
allows you to purchase a gift
for friends or loved ones,
and send it to them
instantly via email.
You can add a personal
message tailored for any
occasion, making it a perfect
way to express sentiments such as,
Thank You!
Congratulations!
Happy Birthday!
Merry Christmas!
or simply to show your
appreciation.
How To Validate My E-Gift Card?
To validate your E-Gift Card,
simply present it on
your mobile device to
our staff once you’re ready
to finalise your bill.
Can I Use My E-Gift Card
While Ordering Via
The QR code Menu?
No, unfortunately,
you will need to ask
the wait staff to take
your order manually.
Can I Use My E-Gift Card
While Ordering Online?
🚛 UberEats Orders:
Unfortunately, e-gift cards cannot be
used with online UberEats orders.
🍽️ Lunch Pre-Orders:
Unfortunately, e-gift cards cannot be
used with online UberEats orders.
🛍️ Pick-Up Orders:
Unfortunately, e-gift cards cannot be
used with online UberEats orders.
Will My E-Gift Card
Work at All Locations?
Yes, you can use your E-Gift Card
at all Frankie B’s locations.
Can I Use My E-Gift Card
As A Part-Payment
Towards My Dine-In Bill?
Yes, your E-Gift Card
can be used as part
or full payment
towards your bill.
Can I Use My E-Gift Card
In Conjunction With My
FB’s Reward Points
Towards My Bill?
Unfortunately, e-gift cards
and FB’s Rewards points
cannot be used together
on the same transaction.
Can I Use My
FB’s Reward Points When
Buying An Online E-Gift Card?
Unfortunately, FB’s Rewards points
cannot be used towards the
purchase of e-gift cards.
Can I Exchange My
E-Gift Card For Cash?
No, E-Gift Cards cannot
be exchanged for cash.
Can I Get a Refund
For My E-Gift Card Purchase?
E-Gift Cards are non-refundable
once they have been purchased.
When Will
My E–Gift Card Expire?
E-Gift Cards are valid for 3 years
from the date of purchase.
📲 ➔ 🎁 ➔ 📧
Frankie B’s E-Gift Card
Buy Online Now At
Lunch Pre-Orders:
📲 ➔ 🍕 ➔ 🍽️
What Kind Of Lunch Pre-Orders
Do Frankie B’s Offer?
♦ There are 2 Types ♦
both are dine-in only
TYPE 1
A La Carte
Lunch Pre-Order: 🏎️
♦ An online pre-order of whatever ♦
you like straight from the menu.
An online à la carte lunch pre-ordering
service that allows you to pre-order
anything you like directly online from
Frankie B’s menu, and have everything
ready upon your arrival.
Availability: 📅
☀️ Monday – Friday
🕓 10am – 4pm
🍽️ Dine-In Only
Ordering Steps: 🔢
1️⃣ Click lunch pre-orders
2️⃣ Click a la carte pre‐order
3️⃣ Select location
4️⃣ Select window dine-in time
5️⃣ Select your Items
6️⃣ Enter details/checkout/pay
♦ Your order ♦
will be instantly received
and we will have
everything ready for you
at the time you selected.
To submit Lunch Pre-Order:
TYPE 2
$29 Per Head
Lunch Set Menu Pre-Order: 🍽️
Our $29 per head Lunch
Set Menu Pre-Order
service offers a fixed
menu of food and beverages
available online for your selection.
You must pre-order
your set menu meals
and beverages directly
from our website.
Simply select your
preferred items and
submit your order.
Availability: 📅
☀️ Monday – Friday
🕓 10am – 4pm
🍽️ Dine-In Only
Ordering Steps: 🔢
1️⃣ Click lunch pre-orders
2️⃣ Click $29 lunch set menu
3️⃣ Enter your details
3️⃣ Select your items
4️⃣ Review & submit
♦ No payment is required online ♦
payment is due at the end
of your dining experience.
♦ Your order ♦
will be instantly received
and we will have
everything ready for you
at the time you selected.
To submit Lunch Pre-Order:
What’s a Lunch Pre-Order?
A Lunch Pre-Order at
Frankie B’s is an online
pre-ordering system
that’ll have your food
and beverages ready,
upon your arrival.
♦ dine-in only ♦
Why Do You Recommend
That We Pre-Order For Lunch?
Frankie B’s Pre-Orders
are ideal for corporate
customers who have
limited break times
during lunch.
Pre-ordering ensures
that your food and beverages
are ready for you upon arrival,
saving you time and allowing you
to enjoy your meal without delay.
What’s The Latest Time I Can
Place a Lunch Pre-Order?
You can place both types
of online Lunch Pre-Orders
up to 25 minutes before your
desired dine-in time.
How Far In Advance Can I
Place a Lunch Pre-Order?
You can place both types
of online Lunch Pre-Order
up to 72 hours before your
desired dine-in date and time.
What Does À La Carte Mean?
A la carte is a French
term that translates to
“according to the menu.”
In dining, it refers to
ordering individual dishes
from a menu rather than opting for a
set menu or fixed-price menu.
When you order à la carte,
each item for example:
starters, sides,
appetisers, main courses,
pizza, pasta, desserts, etc.
is priced separately,
allowing you to choose exactly
what you want to eat, as
opposed to selecting from a
pre-determined set menu.
What’s An A La Carte
Lunch Pre-Order? 🏎️
An online à la carte
lunch pre-ordering
service that allows you
to pre-order anything you like
directly online from Frankie B’s
menu, and have everything
ready upon your arrival.
You just pre-order your
meals and beverages online,
directly from our website.
Simply select
your preferred items,
complete your payment
online, and submit
your order.
We will have everything
prepared and ready for
you upon your arrival,
ensuring a seamless and
convenient dining
experience.
♦ dine-in only ♦
What’s A $29 Lunch
Set Menu Pre-Order? 📲
Our $29 per head Lunch
Set Menu Pre-Order
service offers a fixed
menu of food and beverages
available online for your selection.
You must pre-order
your set menu meals
and beverages directly
from our website.
Simply select your
preferred items and
submit your order.
We will have everything
prepared and ready for
you upon your arrival,
ensuring a seamless
and convenient
dining experience.
♦ No online payment is required ♦
payment is due at the end
of your dining experience.
♦ dine-in only ♦
Call Centre Hours:
Call Centre
Operating Hours:
Mon – Sun | 9am – 5pm
Live WhatsApp Chat Only
How Can I Speak to
Someone on the
Phone at Frankie B’s?
We no longer have a direct
phone line at Frankie B’s.
.
What Do I Do Now?
Please click the ChatBot
icon at the bottom right of
your screen to get all the
answers, help, and directions
from Frankie B’s ChatBot.
UberEats Delivery:
My UberEats Order,
Enquiry, or Complaint?
UberEats Orders: 🚛
All delivery-related concerns,
including order changes, delays,
or issues, are handled directly
by UberEats.
UberEats Support: 📲
📱 Open the UberEats app
🧑💻 Go to the Help section
⌨️ Select your Order
🔄 Follow the prompts.
How To Make A Booking:
Reservations
📲 ➔ 📆 ➔ 🍽️
How To Make A
Booking At Frankie B’s?
Booking a table at Frankie B’s
can only be done online
through our website.
📲 ➔ 📆 ➔ 🍽️
Book Now Online: 📲
Standard Booking Steps: 🔢
1️⃣ Click Reservations
2️⃣ Select Standard
3️⃣ Choose location/date
4️⃣ Enter number of people
5️⃣ Choose your service times.
6️⃣ Enter your details & submit
📲 ➔ 📆 ➔ 🍽️
Book Now Online: 📲
Birthday Booking Steps: 🔢
1️⃣ Click Reservations
2️⃣ Select Birthdays
3️⃣ Click Book Now
4️⃣ Fill the booking form
5️⃣ Choose cake/decorations/serenade
6️⃣ Pay $50 holding deposit
7️⃣ Submit your reservation
📲 ➔ 📆 ➔ 🍽️
Set Menu & Birthday Booking Steps: 🔢
1️⃣ Click reservations
2️⃣ Select birthdays
3️⃣ Click book now
4️⃣ Fill the booking form
5️⃣ Choose a set menu
6️⃣ Choose cake/decorations/serenade
7️⃣ Pay $50 holding deposit
8️⃣ Submit your reservation
How To Make A $29 Lunch Set Menu
Pre-Order And Reservation? 🍽️
Our $29 Lunch Set Menu service allows
you to pre-order your meals and
beverages directly from our website.
The fixed lunch set menu includes
a selection of hot and cold beverages,
shared starters, and 30 different
individual main meals for
guests to choose from.
By following the steps below:
entering your details, selecting
your meals and beverages,
and then submitting your
order, your reservation will
be automatically logged.
Ordering/Booking Steps: 🔢
1️⃣ Click lunch pre-orders
2️⃣ Click $29 lunch set menu
3️⃣ Enter your details
4️⃣ Select your items
5️⃣ Review & submit
♦ no payment is required here ♦
Payment is due at the end of your dining experience.
To submit Lunch Pre-Order:
How To Make An A La Carte Lunch
Pre‐Order & Reservation? 🏎️
An online à la carte lunch pre-ordering
service that lets you order whatever
you like from Frankie B’s Menu,
with your food and beverages
ready upon your arrival.
By following the steps below:
entering your details, selecting
your meals and beverages,
and then checking out,
your reservation will
be automatically logged.
The date and time you choose
will be the date and time of your
a la carte lunch pre-order reservation.
When checking out,
you will see this message:
We need the following word in notes
“express lunch pre-order”
added to help us efficiently
receive and prepare for your order.
Please try to remember to
add this so we can process
your order more efficiently.
Thank you!
Ordering/Booking Steps: 🔢
1️⃣ Click lunch pre-orders
2️⃣ Click a la carte pre‐order
3️⃣ Select location
4️⃣ Select window dine-in time
5️⃣ Select your Items
6️⃣ Enter details/checkout/pay
How To Book A Birthday Package
& An Online Lunch Pre-Order? 🍽️
To Book Both A Birthday Package And
An Online Lunch Pre-Order, You Will
Need To Make Two Separate Bookings:
1️⃣ Submit:
One of the two types of
online Lunch Pre-Orders.
2️⃣ Submit:
An online Birthday
Package reservation.
Please Note: 🚧
a minimum of 8 people
is required for this arrangement.
Birthday Booking Steps: 🔢
1️⃣ Click Reservations
2️⃣ Select Birthdays
3️⃣ Click Book Now
4️⃣ Fill the booking form
5️⃣ Choose cake/decorations/serenade
6️⃣ Pay $50 holding deposit
7️⃣ Submit your reservation
How To Make A $29 Lunch Set Menu
Pre-Order And Reservation? 🍽️
Our $29 Lunch Set Menu service allows
you to pre-order your meals and
beverages directly from our website.
The fixed lunch set menu includes
a selection of hot and cold beverages,
shared starters, and 30 different
individual main meals for
guests to choose from.
By following the steps below:
entering your details, selecting
your meals and beverages,
and then submitting your
order, your reservation will
be automatically logged.
$29 Lunch Booking Steps: 🔢
1️⃣ Click lunch pre-orders
2️⃣ Click $29 lunch set menu
3️⃣ Enter your details
4️⃣ Select your items
5️⃣ Review & submit
♦ no payment is required here ♦
Payment is due at the end of
your dining experience.
How To Make An A La Carte Lunch
Pre‐Order & Reservation? 🏎️
An online à la carte lunch pre-ordering
service that lets you order whatever
you like from Frankie B’s Menu,
with your food and beverages
ready upon your arrival.
By following the steps below:
entering your details, selecting
your meals and beverages,
and then checking out,
your reservation will
be automatically logged.
The date and time you choose
will be the date and time of your
a la carte lunch pre-order reservation.
When checking out,
you will see this message:
We need the following word in notes
“express lunch pre-order”
added to help us efficiently
receive and prepare for your order.
Please try to remember to
add this so we can process
your order more efficiently.
Thank you!
A La Carte Lunch Order & Booking Steps: 🔢
1️⃣ Click lunch pre-orders
2️⃣ Click a la carte pre‐order
3️⃣ Select location
4️⃣ Select window dine-in time
5️⃣ Select your Items
6️⃣ Enter details/checkout/pay
♦
Edit A Booking Or Order:
Can I Make Changes To My
Online UberEats Order?
No Changes can be made after an
UberEats order has been submitted.
Can I Make Changes To My
Online Pick-Up Order?
No Changes can be made after an
Pick-Up order has been submitted.
How Do I Edit
Or Make Changes
To My Booking?
Edit Your Booking: ✏️
To edit, or make changes
to your booking, use the SMS
you received after placing
your online reservation.
How To Cancel My Booking?
Cancel Your Booking: ❌
To cancel your booking,
use the SMS you received
after placing your online
reservation.
How Do I Edit
Or Make Changes
To My Online A La Carte
Lunch Pre-Order & Booking? ✏️
To make any edits or changes to your
à la carte lunch pre-order and booking,
please use the Frankie B’s WhatsApp
link to provide us with the details
of your requested and changes.